Your account is created when you place your order. Once you have validated your basket, you will be asked to create your account by entering your email address and the password of your choice. You will then be asked to fill in all your details for billing and delivery of your order. The email address and password provided will be used to log in to your personal account.

By email to central@absolutedeco.com or by telephone on +351 913 869 659 (call via WhatsApp)

The site catalogue shows the range of products offered by Getynd. Despite your search, you can't find the item you're looking for / you can't personalise it? Contact our customer service department by email at central@absolutedeco.com or by telephone on +351 913 869 659 (call via WhatsApp), describing as precisely as possible what you are looking for. We'll get back to you as soon as possible.

The site catalogue shows the range of products offered by Getynd. Despite your search, you can't find the item you're looking for / you can't personalise it? Contact our customer service by email at central@absolutedeco.com or by telephone on +351 913 869 659 (call via WhatsApp), describing as precisely as possible what you are looking for. We will get back to you as soon as possible.

To get a quote, simulate your order in full. As long as it has not been paid for, it will not be processed and you are therefore not committed. To print it out, simply print out your order confirmation email or go to your customer account and edit it. If you need more information, you can request a quote by e-mail: central@absolutedeco.com.

If you have any problems placing your order, please contact us by email central@absolutedeco.com or by phone +351 913 869 659 (call via WhatsApp). As soon as your message has been taken into account, we'll get back to you to help you and answer any questions you may have.

Returns are accepted within 30 days (from the date of delivery).
The cost of returning the product shall be borne by the purchaser.
In the event of an exchange or refund, return the new item(s) in their original packaging, undamaged, accompanied by any accessories, instructions and documentation to the following address: Absolute Deco Lda, Edificio Nova Centralidade, Praça da Cidadania Nº 95, 4465-363 S. Mamede Infesta, Portugal.
Refunds are due within a maximum of 30 days.
Any item received damaged will not be reimbursed.

The Products are packaged in such a way as to respect the quality of the Products dispatched during delivery. The Customer is requested to respect these same standards when returning any Product. Any damage noted to a Product on return due to a problem with the level of packaging not being respected may result in a partial refund or non-refund of the Product if it is impossible to resell it in its current state or if the technical problem indicated worsens.

However, the right of withdrawal does not apply to subsequent purchases:
Goods made to order or clearly personalised, the manufacture of which requires special adaptations to meet very precise technical and aesthetic requirements (e.g. curtains).

If you have not received an order confirmation, make sure that your order has been validated by you (finalisation of the purchase). Your email address may have been entered incorrectly. Our confirmation email may have gone into your spam folder. In all cases, simply contact our customer service team, who will carry out the necessary checks online by email central@absolutedeco.com or by telephone on +351 913 869 659 (call via WhatsApp).

Orders can be placed directly via our website. If you encounter any difficulties, you can contact our Customer Service department on +351 913 869 659 (call via WhatsApp), who will be happy to help you over the phone.

Once you have placed your order, you can contact us by telephone on +351 913 869 659 (call via WhatsApp) within 24 hours. We will look into your request together so that we can respond as best we can.

If the order has already been produced, it will not be possible to cancel it. If it has not been produced, Customer Services will cancel it immediately. To do this, send an order cancellation request as soon as possible to Customer Services by email central@absolutedeco.com or by telephone on +351 913 869 659 (call via WhatsApp). You will then receive an email confirming your cancellation.

You can follow the various stages of your order by receiving emails and then via the information provided by the carrier.

Credit card (Visa, Carte Bleue, Eurocard, Mastercard, American Express) via Paypal, Paypal, Bank Transfer.

Our payment system has been audited by a PCI-certified organisation and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification in the payment industry.

The date of dispatch of your order will be communicated to you in the e-mail confirming payment of your order (the manufacturing time starts when your order has been paid for). Delivery within France takes between 48 and 72 hours. For Corsica, this may be increased by one or 2 days. In the event of a delay, you will receive an email from Customer Services to inform you.

Your order will be delivered by Inpost, UPS or another carrier.

To postpone your delivery date, contact Customer Service, who will take into account the date you wish to be delivered and inform production.

If you wish to change the delivery address, please contact our customer service department, who will make the necessary changes if this request is made before dispatch. Changes may incur additional costs depending on the delivery address (outside mainland France).

Postage is charged :
-25 VAT included for mainland France
- 50 incl. VAT for countries bordering France
- By quotation for other countries

For deliveries outside mainland France, the Customer undertakes to pay all taxes due on the import of products, customs duty, value added tax and any other taxes due under the laws of the country in which the order is received.

If, on opening your parcel, you notice that a product or component is missing (which can unfortunately happen despite the care taken in checking our shipments). Please contact us immediately so that we can take corrective action as quickly as possible.

No, this is not normal. Contact us by email central@absolutedeco.com or by phone +351 913 869 659 (call via WhatsApp).

Yes, our curtains are made entirely to your measurements. When you receive them, they will be ready to hang.

You can calculate the number of rings you need by counting 1 ring every 10 cm.

It's very simple, all you have to do is tell us the exact measurements as shown in our "Size Guide". If in doubt, don't hesitate to call us on +351 913 869 659 (call via WhatsApp).

Our rods are made to measure in our workshop in Portugal.

Please refer to the installation instructions included in your parcel or contact us by e-mail. central@absolutedeco.com or by telephone on +351 913 869 659 (call via WhatsApp).

Yes, above 2 metres, we provide a 3rd support free of charge.